Please see below for the frequently asked questions. If you can’t find the answer for your question, please send us an email at team@cherrydeck.com

General

What can I do with Cherrydeck?

Cherrydeck is a community of selected creative professionals. We offer you a place where you can promote your work so that brands, agencies, and galleries can find you. Once you have an account on Cherrydeck, you have access to a Marketing Toolbox where you can use tools to optimize and grow your social media presence. You can additionally pitch for Opportunities and apply for cool open jobs, commissioned opportunities, and be the first to collect deals through our various partners.

Cherrydeck Profile

What happens when I create a profile on Cherrydeck?

By creating your profile on Cherrydeck, you have a chance to show your work to brands, agencies, and people who are interested in hiring creative professionals as well as to other creative fellows who might be looking for collaborations.

How do I make my profile show up on the search results?

The search results are ranked based on content quality, commercial fit, and engagement on Cherrydeck. Therefore, any interaction with your profile such as views, saves, or clicks on one of your Cherrylink links, will add to your ranking score.

To rank high in search results, make sure your content could fulfil potential client requests, try sharing your profile on social media or with friends, make sure your Cherrylink is set up and included in your Instagram bio, and encourage other people to save your profile.

How do I update my profile media?

In your profile, you have an ‘ADD+’ button. If you click on it, you will be able to choose new content for your profile from your disk or Instagram posts. If you would like to group your content by topics consider creating a ‘portfolio’!

What’s a portfolio on my profile?

A portfolio is a way of presenting all your work relating to a specific topic, shoot, or project. You can add a short description, and publicly show it on your profile by toggling the ‘public’ switch to active.

Why is my profile not working?

Check out if you fulfill all the requirements, for example if your profile is linked to instagram, if you uploaded min. 8 photos, etc.

How can I delete my Cherrydeck account?

To fully delete your Cherrydeck account, go to your Settings page and click the ‘delete my account’ link. It might take a few weeks until Google and other search engines have removed your images from cache, so they might still show up in image search there.

Tools

What is Cherrylink? And how does it work?

Cherrylink is a marketing tool to help you showcase all your relevant work in your Instagram profile. Instagram only allows you to put one link into your bio, which can be very limiting if you have multiple projects to share.

Cherrylink allows you to create a clickable menu of all the places your work is being displayed, reachable through a single link in your Instagram bio. You can find it in your marketing toolbox.

What are Cherrydeck engagement groups?

Cherrydeck Engagement Groups are a community-driven tool to enhance your reach on Instagram through authentic engagement.

In these groups, members participate in so-called ‘Engagement rounds’, by commenting on and liking other participant’s Instagram posts, therefore giving it a higher engagement rate on Instagram and helping each other rank higher on the explore feed and in hashtags.

Opportunities and promotion

How do I get featured on the Cherrydeck homepage or Instagram?

You need to show us your best content. We hand-pick the creatives we feature. As a full member, you have the chance to ‘nudge’ us to take a look at your content. Once we feature you, you will be notified by email and through an Instagram notification.

What are Cherrydeck Opportunities?

We work together with carefully selected clients to regularly make creative opportunities available. These can be projects where a client is looking for a creative professional, but also exclusive community events, or collaboration requests.

To apply, unless explicitly stated otherwise, you need to be signed up as a full member.

How do Cherrydeck Opportunities work?

You can apply to open calls in the opportunities section on Cherrydeck. In the application, please make sure to read the questions carefully and provide a portfolio of relevant work for the opportunity.

Once the application deadline is reached, we send a shortlist of the best portfolios to the client, who can then reach out to the creative professional they would like to work with.

You will be notified if you have been selected for the shortlist.

Do I have to pay a commissioned fee to Cherrydeck if I get a job?

No, we do not take commission fees.

Can I apply to an open opportunity if I don’t have a full membership?

Some of the opportunities are open to all members to apply for. These opportunities will be clearly highlighted as such. All others are only available to full members to apply to.

How do I get featured on the Cherrydeck blog?

We sometimes feature users on the blog. To get featured on our blog, you need to have an interesting story to tell, and provide good images of what you documented. Take a look at our blog posts to get an understanding of what kind of content we are looking for 😉 If you think you have something that fits, you can submit work on your Toolbox section.

How do I know whether I got selected for an Opportunity?

Cherrydeck is a discovery & connection platform, not a booking platform. We do not facilitate the booking of artists, we simply provide a list of applications to the client.

It is then up to the client to contact whoever they would like to work with out of the applications. We encourage each client to notify every applicant whether or not they have been chosen for the job, but we are unable to enforce them to do so. You will know that you got selected by the client once the client sends you an email.

Do I get notified if I did not get selected for an Opportunity?

We notify you once your application has been submitted to the client. While we encourage every client to notify all of the applicants of whether they were selected for the job, we cannot guarantee that all of them do.

Instagram

I have connected the wrong instagram account, how can I change?

To change the Instagram account connected to your Cherrydeck account, you need to be logged into Cherrydeck. From your profile, click on ‘ADD+’ and then on ‘Import from Instagram’. There you’ll see a button to switch the connected Instagram account.

When I connect my instagram account, it selects the wrong one?

You need to be logged into the correct account on instagram (or facebook if you’re connecting a business / creator account) in the browser that you are using. 

Why does my IG follower number not update?

Instagram only provides follower data for business / creator accounts. If you were previously connected with an Instagram business / creator account, and are now connected as a personal account, we show the follower number we still have on file for your account. To connect as a business / creator account again, go to https://cherrydeck.com/connect-instagram

I cannot see my IGTV posts when trying to import from instagram?

Unfortunately the Instagram APIs do not return IGTV data yet. We are unable to pull any IGTV posts or Reels through the APIs.

Telegram groups

How do I connect my Telegram account to Cherrydeck?

You must be logged in and then go to Groups under Menu. Then press the button to connect to Telegram.

How do I join the Engagement rounds?

By posting ‘/join’ into the groups you can participate in Engagement rounds. The condition is, that the drop has started.

Why can’t I participate in the Engagement Groups with an IGTV post?

Unfortunately the Instagram APIs do not return IGTV data yet, which is why the bot automatically defaults to your latest non-IGTV and no-Reels post.

Why did I get a warning in the last round?

You will receive a warning if you do not fulfil the conditions of the round. These are that you have to like the current picture of every participating member in the given time and leave a comment.

How can I reduce my warnings in the Engagement Groups?

To reduce your warnings, you simply need to participate without getting any. 3 rounds of participation in a row will redeem one of your warnings.

Why is the bot unable to check engagement on some posts?

The bot can only check the engagement of public profiles. If the profile is a private account, it cannot. For this reason, the posts that cannot be checked for their engagement are displayed separately by the bot.

Subscription

How do I cancel my subscription?

For canceling your subscription you habe to go to your payment settings. You can find them by logging in and clicking on MENU → settings → payment info.

What do the different memberships include and how much do they cost?

At Cherrydeck you’ve got three different memberships. You receive the most value out of the full membership for €7.99/m. The business optimisation and the promotion membership cost €4.99/m, but include less features. For more information please see the membership page.

Where can I see what subscription I have?

You can see it if you clicking on MENU → settings → payment info. Here you can see if you still have a subscription or not and when it will expire.

Where can I get an invoice for my subscription payments?

You can download all invoices ever created for your subscription on your payment settings page. Just log in, go to MENU → settings → payment info.

Can I change the plan I am subscribed to?

To change to a different plan, just go through the checkout process again by going to https://cherrydeck.com/upgrade. If you’re changing to a bigger plan, we will upgrade you right away. If you want to downgrade to a smaller plan, the change is going to be processed at the end of your current billing term.

My subscription is canceled, but there was still a payment booked?

Sometimes payment transactions cannot be processed at the time of invoice creation. This might be due to insufficient funds on the card, a declined card, or some other reason. In that case, we will re-try to process the transaction up to 10 times over the course of the next months. If you canceled your subscription, but there was still an outstanding unpaid invoice, this might lead to a payment being processed even after your subscription has been canceled. You can see all invoices tied to your subscription on your payment settings page.

How come you do not offer a monthly billing period?

Some of our tools do not return immediate results. It takes time to rank up in our search, get consistent growth of reach through the Engagement groups, and figure out what is working and what is not on your Cherrylink. By offering quarterly and annual subscription terms, we’re giving you a chance to focus on longterm growth.

Email

How do I unsubscribe from all emails?

To unsubscribe from the newsletter, scroll to the bottom of an email you received. At the bottom you will find the button ‘Unsubscribe’.

What’s the brand radar email?

The brand radar is an email that we send our members to get an overview of companies that have visited at least 5 Cherrydeck profiles in the last 7 days. If you are looking for new clients, the Cherrydeck Brand Radar might be exactly what you need to build a solid list of leads.